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Delivery Times

Orders placed between Monday and Friday by 3:00 PM GMT will be processed and dispatched on the same day.

 

For Guaranteed Christmas Delivery, order Before 23rd December 4PM.

Orders placed after this time will be dispatched on the next working day.

 

Within the UK 

Standard Delivery:

2 working days - £3.99

Free Shipping for orders over £70 

Express Delivery

1 working days - £9.99

Please refer to each item listing (As delivery time varies)

 

EUROPE DELIVERIES

Standard Delivery (Including Duties & Taxes):

£9.99 For Delivery in 5-7 working days.

 

UNITED STATES OF AMERICA

$15 For Delivery in 5-7 working days.

Please note that any deliveries to the US after 15th December are unlikely to arrive in time for Christmas.

 

INTERNATIONAL DELIVERIES

Standard Delivery (Including Duties & Taxes):

£15 For Delivery in 5-7 working days.

Please ensure the full address is written in English during checkout.

Please note that any International deliveries after 15th December are unlikely to arrive in time for Christmas.

 

 CUSTOMS & DUTIES

Will I incur additional customs charges outside the UK?

All international orders have duties and taxes included, meaning no extra charges upon delivery.

SHIPPING

When is my order dispatched?

We aim to send out all regular orders within 48 business hours. Should there be any delay, we'll inform you.

Which courier will handle my order?

UK Standard and Next Day Deliveries: UK Royal Mail or Evri.

International Deliveries: Various international couriers for faster and more reliable service.

How is my order packaged?

Your jewellery will arrive in our branded box, safely secured to ensure it reaches you in perfect condition.

MY ORDER

Found an issue with your order?

Upon receiving your order, please inspect it immediately. If it's not as expected, promptly contact our Customer Care Team, providing your order number.

📧 Email: contact@amberjonesstore.com

How can I track my order?

All UK orders go via Royal Mail. Only express and next day deliveries are trackable. For tracking details, email us at contact@amberjonesstore.com

EXCHANGES & RETURNS

How do I initiate a return or exchange?

For all return and exchange queries, email us at contact@amberjonesstore.com

We strive to address your concerns promptly.

Return Policy:

 

Refunds & exchanges are valid within 30 days of purchase if eligible for return.

Contact our customer care for all refunds and exchanges at contact@amberjonesstore.com

Non-eligible return items: Earrings & Huggies and individual items from sets. Sets must be returned in full.

Purchases during a Gift With Purchase promotion: Return the gift if the total falls below the promotional threshold.

Processing times for refunds and exchanges: Approximately 10 working days upon receipt, though this may vary during peak periods.

Refunds process to the original payment method.

For items purchased from our other stockists or concessions, please return to them directly within 30 days of purchase.

Should you decide to return the item, please ensure it's unused, unaltered, in original packaging and with all jewellery tags attached.

Note: We won't email you upon receiving your return. Once your return is processed, we'll notify you about the issued refund.

Please note Shipping fees are not subject to refunds under any circumstances. This policy applies universally without exceptions.

Email: contact@amberjonesstore.com

GIFT EXCHANGES

For gift exchanges, please get in touch with our customer care at Email: contact@amberjonesstore.com

Ensure the item is in its original packaging with the gift receipt when returning.

 Email: contact@amberjonesstore.com

 

Return Guidelines:

  • Items can be exchanged or returned to us within 30 days of purchase. (Subject to Terms And Conditions).

  • Please ensure all items are unused, unaltered, in original packaging and with all jewellery tags attached.

 

How to Return:

  • Send pictures of the product you'd like to return to contact@amberjonesstore.com
  • Once confirmed, we'll share the address for returns.
  • Mark your package as 'Returned Items' and opt for tracked shipping when sending.

Please note Shipping fees are not subject to refunds under any circumstances. This policy applies universally without exceptions.

 

Refund Information:

  • After we receive and inspect your item, your refund will be processed within 48-72 hours. You should see the funds in your bank account within 3-5 business days, depending on your bank's policies.

Important Reminders:

  • Make sure items are well-packaged to avoid any damage during shipping.
  • We cannot be held liable for products lost or damaged in return shipping.
  • For any queries, reach out to our team at contact@amberjonesstore.com
  • Individual items from sets – these need to be returned as a complete set to qualify for a refund.
  • Refunds and exchanges are typically processed within 5-10 working days once we've received the items. This timeframe might extend during particularly busy periods.
  • Refunds will always be reverted to the initial payment method.

 

All items must fall within the criteria below to be acceptable or eligible for returns:

  • Be unworn and show no signs of wear or damage.
  • Original condition and packaging.
  • Unused, unaltered and with all jewellery tags attached.
  • Once a refund or exchange is finalised, we'll send you an email to confirm.
  • Kindly note that Gift Cards are not eligible for refunds.

      Items which cannot be returned include:

      All earrings

      Jewellery without tags