Before reaching out to our support team, we've assembled a set of commonly asked questions to possibly aid you with any inquiries you may have. For additional assistance, feel free to email us at Email: contact@amberjonesstore.com

Order Queries

Is it possible to alter my address after placing an order?

Address modifications can be made within a limited time frame. To request changes, please connect with our team through email and we'll do our utmost to assist you. Email: contact@amberjonesstore.com

Can I modify an item in my existing order?

Once an order is placed and processed, no changes can be made. To cancel an order, please contact our Customer Care team by Email:  contact@amberjonesstore.com

What steps should I take if I face issues while ordering?

For support, please contact our Customer Care team via email. Their details can be found on our Contact Us page. Email: contact@amberjonesstore.com

How can I apply a promotional code?

To apply a promotional code you have (lucky you!), simply enter it into the 'Gift card or discount code' box at checkout. Click 'Apply', and if the offer's conditions are met, your discount will be applied.

What's the procedure for using gift vouchers and discount codes?

Both loyalty codes and gift vouchers must be entered at the checkout page in the 'gift card or discount code' box. Note that multiple codes cannot be used in one transaction, and they cannot be added later. Your discount will be applied at the checkout's final stage.

What are the payment options for my order?

We accept payments through PayPal, debit or credit cards and other fast and secure online gateways accepting all major cards. Click here for more information on payment methods.

When will my account be charged for my purchase?

All payments are processed upon order completion. Allow 3-5 days for the payment to appear in your bank account, depending on your payment provider.

Delivery Information

Is shipping available to my country?

We do ship nationally (UK) & internationally, but please note that we cannot ship jewellery products to the Russian Federation and Switzerland.

My order hasn't arrived; what should I do?

After dispatching your order, you'll receive a shipping confirmation. If your order doesn't arrive within the specified delivery time, please email us within 14 days of ordering, providing order details, so we can address the issue.

What action should I take if I receive an incorrect item or something is missing?

Please contact our customer care team via email with the relevant details such as order details and a description of your issue. We will try our best to get this resolved promptly.

How will my jewellery be packaged?

Your jewellery will arrive beautifully packaged in our branded box. You will love our packaging!

Is there a way to track my shipment?

All our deliveries are trackable. A tracking link will be included in your shipping confirmation will be sent to your email. If you need further assistance, please don't hesitate to reach out to us through email and we'll promptly provide you with the required information. Email: contact@amberjonesstore.com

Return Policies

Is it permissible to return earrings?

Due to hygiene reasons, we cannot offer refunds or exchanges on earrings, unless faulty.

What to do if I receive an item that is defective or faulty?

if you receive a defective item, please contact us via email with your order details, and we'll provide a solution.

 

What if I decide I no longer want the product?

For unwanted returns or exchanges, please contact our customer care team via email. Refunds & exchanges are available within 30 days of purchase if eligible for return. More information about this is published on our Returns Page.  If you still require further assistance, please don’t hesitate to get in touch with our customer care department. Note that we do not accept returns for earrings unless they are faulty. Email: contact@amberjonesstore.com

Account Details

Is it necessary to create an account to shop?

You can shop without creating an account, but we'll still need your email.

Is it possible to shop and save with Amber Jones?

You can sign up for our Loyalty program to earn points on purchases. These points can be used for discounts on future buys. Learn more about our Loyalty program here. These points will be sent to you email which you can apply and use on your future orders.

Store Information

Are there physical stores I can visit?

We don't currently have physical stores. All of our goods can only be purchased online and are solely offered through our website.

Product Insights

What materials constitute your jewellery?

Our jewellery consists of plated brass or sterling silver, with all earring posts made of sterling silver. Please refer to each item’s listing for the relevant information. If you're still unsure, please don't hesitate to reach out to us. 

How can I stay updated on new collections and attractive offers?

To stay informed about new collections and exciting offers, subscribe to our newsletter at the bottom of this page and follow us on Instagram.