Liability

Concerning Damaged or Incorrect Goods: If we deliver items that aren't as ordered, are damaged, defective, or if the delivered quantity is incorrect, please report this within 30 DAYS by Email: contact@amberjonesstore.com . If an excess of goods is delivered, it's the customer's duty to inform us. Should you request, we'll either refund the invoice value for faulty goods that we cannot reasonably fix or replace, or we'll ask you to return the item for inspection. For orders outside the UK, we can't cover return costs.

Delivery Delays: If you don’t receive your order within a reasonable time from the expected delivery date, you must inform us within 14 days from the order date. Upon notification, we can either redeliver the missing items or refund the amount you paid for them.

Limitations on Liability: We won't be liable for indirect losses (like loss of profits) arising from issues you inform us about unless legally required. Otherwise, our liability extends only to refunding the amount you paid for the items in question.

 

FOR BUSINESSES: We are not liable for:

1. a) Death or injury due to our negligence.
2. b) Fraudulent misrepresentation.
3. c) Breach of terms by the Sale of Goods Act 1979 or Supply of Goods and Services Act 1982.
4. d) Defective items under the Consumer Protection Act 1987.

Outside these conditions:

1. a) We won't be liable for loss of profits or indirect losses.
2. b) Our total liability won’t exceed the total paid by you.

Once goods leave us, we can't be held accountable for courier or Royal Mail delays. We also aren’t responsible for technology malfunctions that might affect the availability of our services.

DISPUTE RESOLUTION FOR CONSUMERS: If you're unhappy with our complaint handling, you can use an alternative dispute resolution service instead of going to court.

NOTIFICATIONS: Unless stated otherwise, contact us Email: contact@amberjonesstore.com, and our notices will appear on our website.

VALIDITY: If a part of these terms is unenforceable, the rest remains valid.

GOVERNING LAW: All transactions fall under UK law and are subject to English courts.

COMPLETE AGREEMENT FOR BUSINESSES: These Terms & Conditions override any prior agreements. Any changes must be in writing and authorised by an Amber Jones Director.

CIRCUMSTANCES OUTSIDE OUR CONTROL

We shall not be considered in breach of this agreement or held liable for any delay in our obligations if such delay arises from circumstances beyond our reasonable control. This includes, but isn't limited to, industrial actions, system or network breakdowns, acts of nature such as flooding, fire, or other related incidents, or other unforeseen accidents.

LOYALTY PROGRAMME TERMS

Upon placing an order, customers are automatically enrolled in the Amber Jones Loyalty Scheme. Accepting loyalty points means that customers agree to absolve Amber Jones, its partners and related entities, of any liability relating to any injuries, loss, or damage incurred due to the use of loyalty discounts or related activities.

This Loyalty Scheme is void where it contravenes the law. Amber Jones has the discretion to disqualify anyone found to be abusing the scheme, violating website terms, or acting disruptively.

Attempts to exploit the scheme will lead to points being revoked and possible legal action.

Your participation in the scheme signifies your agreement to these terms. Our Privacy Policy outlines how we handle your data in relation to the Loyalty Programme. Amber Jones holds the right to modify, pause or terminate the Loyalty Scheme if it's being misused.

OFFERS & DISCOUNTS

Amber Jones occasionally offers promotional codes. Product prices may further decrease, and Amber Jones won't refund the difference to customers. Specific terms to consider:

Only valid for orders on www.amberjonesstore.com or www.amberjonesstore.co.uk.

Promotional codes can't be combined.

Some products might be exempt.

Not retroactively applicable to past orders.

Only available online, not at physical stockists.

Amber Jones can modify or cancel the promotion as needed.

Refunds consider the discount applied.

Purchased items within promotional offers need to be returned with the accompanying gift if the offer conditions are no longer met.

Excludes delivery and gift-wrapping costs.

The terms are governed by English law, and any disputes fall under English jurisdiction.

COMPETITIONS:

Prize Rules and Exclusions

Prizes are as described and aren't interchangeable or open to cash alternatives. Should a prize be unavailable, an equivalent or superior replacement might be offered. We can't pinpoint precise delivery times. Winners might be chosen randomly as replacements if:

No response within 48 hours of notification.

A prize is rejected.

The original entry was invalid or violated terms.

Amber Jones, along with any involved partners, reserves the right to disqualify entrants who could tarnish the promoter's reputation. Entries not adhering to these terms will be disqualified.

Promotional Activities

By entering the competition, participants grant permission for any content they submit to be used for promotional purposes. This includes, but isn't limited to, advertising and marketing.

Personal Data

All provided information must be accurate. False details can result in disqualification. Personal data will be protected and only used as outlined in our Privacy Policy and these terms.

Intellectual Property

Amber Jones, along with any associated partners, will hold the copyright and other intellectual property rights for all content submitted during this promotion. This includes its potential use in promotional material, websites, social media, and more.

INTELLECTUAL PROPERTY ASSIGNMENT

Entrants hereby transfer to Amber Jones and associated partners any copyrights and other intellectual property rights arising from their entry into this competition. Furthermore, they irrevocably relinquish any moral rights, including but not limited to their name, location, and age, as per the Copyright, Designs and Patents Act 1988 or any other applicable legislation. They also agree to promptly undertake any actions requested by Amber Jones and its partners to confirm the rights transfer.

LIABILITY LIMITATIONS

Neither Amber Jones, its partners, nor any agency or supplier involved in this promotion can be held accountable for any damage, loss, injury, or disappointment borne out of or in relation to this prize draw or its prizes, as far as the law allows. Amber Jones and its partners will not provide compensation for any loss of earnings resulting from participation in this prize draw.

WEBSITE AND APP SPECIFIC TERMS

To participate, entrants must have internet access. By joining the prize draw, entrants agree to these Terms and Conditions. If participation requires using websites owned by Amber Jones and its partners, entrants should review and accept those websites' terms and privacy policies. Similarly, if entering requires downloading and using an app developed by Amber Jones and its partners, entrants should acknowledge the app's terms. Amber Jones and its partners can disqualify entries that don't adhere to the mentioned terms.

GENERAL TERMS

Decisions made by Amber Jones and its partners are final, with no room for further discussions.

Amber Jones and its partners retain the authority to alter or waive any of these Terms and Conditions, or temporarily or permanently halt the prize draw due to unforeseen circumstances or reasons beyond their control, especially in instances of suspected fraudulent activities or other breaches of these terms. All proceedings related to this promotion will be under English law, and any disputes will exclusively fall under English courts' jurisdiction.

OUR RIGHTS

We may periodically update these Terms & Conditions. Your sustained use of the Website post, any modifications will be considered as an acceptance of such updates. We'll publish any changes on our website and endeavour to inform you of significant amendments via email. If you disagree with any alterations, you must stop using the Website immediately.

We offer no guarantees about the accuracy, comprehensiveness, or appropriateness of the information and associated graphics on our website. Occasionally, our site may feature errors, whether technical or typographical in nature.