Terms and conditions
DEFINITION
The terms 'Amber Jones', 'Amber Jones Jewellery', 'Amberjonesstore.com', 'Amberjonesstore.co.uk', 'we', or 'us' refer to Amber Jones. Our company has registered office in Manchester, United Kingdom.
The term 'you' or 'customer' refers to the individual browsing our website, or the person purchasing or enquiring about services and/or products from Amber Jones.
GENERAL INFORMATION
Welcome to our website. By choosing to use this website, you agree to abide by the terms and conditions listed below, which define Amber Jones's relationship with you concerning this website. Should you disagree with any of these terms and conditions, please refrain from using our website. The terms and conditions listed here will apply when you purchase an item from our website. BLUEVALLEY GROUP LIMITED is T/A Amber Jones Store. Company number 14736303.
BUSINESS ADDRESS
Piccadilly Business Centre,
Aldow Enterprise Park,
Manchester,
M12 6AE
United Kingdom
(THIS IS NOT A RETURN ADDRESS)
INTELLECTUAL PROPERTY
All content available to you on this website is owned by Amber Jones. or its licensors, protected by global copyright laws and treaties. These rights are reserved. You are permitted to store, print, and showcase the content strictly for personal use. You may not replicate, publish, alter, distribute, or reproduce any content found on this website or use it in association with any business or commercial activity without our prior consent.
TERMS OF SALE
By placing an order, you express your intent to purchase a product in line with these terms and conditions. All orders depend on availability and order price confirmation. We aim to dispatch all items within 24-48 working hours (provided they're available and it's a weekday). We formally accept your order upon dispatching the products to you.
Only individuals aged 18 and above can legally enter contracts and are thus the only ones allowed to make transactions on this site. Others not capable of forming legally binding contracts must not order goods via this site. If you do not meet these criteria, please refrain from using our website.
Ordering: When ordering, you confirm that all details you've provided are accurate and that you're an authorised user of the payment card used for the order, ensuring there's enough funds to cover the product cost.
Product Descriptions: The images of our products and their packaging on our website serve as visual guides only. While we strive to accurately represent product colours, we cannot assure that your device's display will perfectly match the actual colours of our products. Due to health & safety concerns and hygiene considerations, earrings cannot be returned. The weights, sizes and the colours are approximate and may vary slightly. All our stone bracelets are rhodium plated. If you have any concerns regarding the material, allergies, size, or colour of a particular item, please contact our team for assistance. It is the buyer's responsibility to inform us of any material allergies prior to making a purchase.
Contract: After placing an order and completing payment, you'll receive an email acknowledging the order receipt. This does not constitute order acceptance from Amber Jones. Your order is officially accepted upon product dispatch to you. Only goods listed in the dispatch confirmation email are part of the formed contract.
Pricing: Product prices are as displayed on our website, with additional delivery costs. All prices are in British Pound Sterling. We strive for accuracy in product descriptions and prices. In case of an incorrect price listing due to typographical or website errors, we will inform you of the correct price and await your decision to proceed or cancel.
Discount Codes: We occasionally offer promotional discount codes. Some items may be excluded from these promotions, and codes can't be used alongside other offers or discounts.
Delivery: We strive to dispatch all orders within 24-48 working hours, assuming they're in stock. Goods will be delivered to the address you've provided. UK orders are dispatched via Royal Mail or a tracked courier service, while international orders are shipped through our associated couriers. We're not responsible for packages signed for by someone other than the intended recipient. It's your duty to ensure accurate delivery address and to have someone available for package receipt if required. For delivery & returns details, click here.
Product Delivery: We are not liable for delivery delays beyond our control, such as postal/courier issues, logistical challenges, or adverse weather conditions. Should there be a significant delay, you have the option to cancel your order. In such cases, we will refund you for any products you have paid for but not received.
Notice for Undelivered/Uncollected Parcels
If a parcel cannot be delivered due to failed delivery attempts or is not collected from the post office by the buyer, it will be returned to us by the courier. In such cases, a £25 admin fee will be applied to cover restocking and processing costs.
Ownership of goods transfers to you upon dispatch: Once delivered, the goods are your responsibility, and we're not liable for any loss or damage. Should an order be returned because delivery couldn't be completed for any reason, you might be liable for redelivery costs. If we can't reach you to rearrange delivery or collection, we might end the contract. In such cases, we'll refund the paid amount for goods but may deduct incurred delivery and storage costs.
Cancellation of Your Order
1- In circumstances where we're unable to fulfil your order, such as product unavailability, billing information issues, shipping restrictions to certain countries, or inaccuracies in product pricing or description, we will inform you via email and will not bill you for the product.
2 - Suspicious or Unusual Orders: Our products are intended solely for personal use. We reserve the right to cancel orders that appear unusual or seem to be for commercial, business, or resale purposes. If your order is cancelled under these circumstances and you believe it's a mistake, please contact our customer service via our online form.
If your product creates a fault within 30 days of purchase, please return with proof of purchase and we’ll refund or replace it. Please get in touch with us Email: contact@amberjonesstore.com
All items must fall within the criteria below to be acceptable or eligible for returns:
- Be unworn and show no signs of wear or damage.
- Original condition and packaging.
- Unaltered with all jewellery tags attached.
- Once a refund or exchange is finalised, we'll send you an email to confirm.
- Kindly note that Gift Cards are not eligible for refunds.
Items which cannot be returned include:
All earrings
Jewellery without tags
PRIVACY POLICY
Our privacy policy, which outlines how we collect and utilise your personal data, is available here. It also details the rights you possess to access and modify your personal data.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
This document clarifies how Amber Jones uses and manages your personal data in the course of our operations. It also details the rights you possess to access or modify your personal data. We have not designed our website for children, and we do not deliberately gather or store personal details of those under 18 years old. If you're under 18, we urge you not to use our site in any capacity. Should we inadvertently obtain data from someone under this age, we'll take necessary actions to erase it. This exclusion doesn't apply to piercing consent documents.
Data We Collect
We gather personal details to personalise your experience, inform you of administrative or product alterations, and for promotional reasons. Here's a breakdown:
Data you supply when making enquiries, ordering products, creating an account, subscribing to our services or newsletters, engaging in our loyalty or affiliate programmes, applying for jobs, or interacting on our social media channels.
We deploy the Acast 'podsights' tool to understand listener behaviours, collecting anonymous data using technologies like cookies and web beacons.
Usage of Your Data
Your data aids in:
Website access and personalisation.
Registration and order processing.
Relationship management, including notifications of policy changes.
Customer support.
Engagement in promotions.
Marketing and advertising.
Interactions on social media.
Analytics to refine our offerings.
Identifying fraudulent or illegal activities.
Compliance with regulations.
We seek to offer beneficial communications, with content tailored to you. This could be viewed as profiling under Data Protection Legislation. If you're uncomfortable with this, notify us at contact@amberjonesstore.com
Sharing Your Data
Certain third parties may access your data as necessary for our services. For specifics on these entities, please contact us. Note: Our site integrates with Google Analytics for enhancement purposes, without sharing personal data.
Cookies
We utilise cookies for an optimal site experience. Cookies can be categorised as strictly necessary, performance, functionality, and targeting/advertising. Adjust your browser settings if you prefer not to accept cookies.
Data Protection
Our “privacy by design” approach limits the personal data we retain. We employ technological and operational measures to safeguard against unauthorised access. Data is retained as required for our legitimate business operations. For further details on data protection and retention, please get in touch.
Securing Your Data
Contribute to the security of your data by:
Regularly updating strong passwords.
Using distinct passwords for varied online accounts.
Keeping login details confidential.
Logging out after using shared devices.
Alerting us about suspected security breaches.
Regularly updating your device's OS and anti-virus software.
Staying vigilant against potential phishing emails.
Your Data Rights
You possess rights including:
Understanding our data usage.
Opting out of marketing.
Accessing stored data.
Correcting inaccurate data.
Under certain conditions, halting or erasing your data.
Complaining to the UK Information Commissioner’s Office.
Withdrawing consent.
Limiting data processing based on specific circumstances.
To exercise your rights, contact us as specified at the beginning of this document.
Updates to This Privacy Notice
Last revision: 20th August 2023