Delivery Times
Orders placed between Monday and Friday by 3:00 PM GMT will be processed and dispatched on the same day.
For Guaranteed Christmas Delivery, order Before 23rd December 4PM.
Orders placed after this time will be dispatched on the next working day.
Within the UK
Standard Delivery:
2 working days - £3.99
Free Shipping for orders over £70
Express Delivery
1 working days - £9.99
Please refer to each item listing (As delivery time varies)
EUROPE DELIVERIES
Standard Delivery (Including Duties & Taxes):
£9.99 For Delivery in 5-7 working days.
UNITED STATES OF AMERICA
$15 For Delivery in 5-7 working days.
Please note that any deliveries to the US after 15th December are unlikely to arrive in time for Christmas.
INTERNATIONAL DELIVERIES
Standard Delivery (Including Duties & Taxes):
£15 For Delivery in 5-7 working days.
Please ensure the full address is written in English during checkout.
Please note that any International deliveries after 15th December are unlikely to arrive in time for Christmas.
CUSTOMS & DUTIES
Will I incur additional customs charges outside the UK?
All international orders have duties and taxes included, meaning no extra charges upon delivery.
SHIPPING
When is my order dispatched?
We aim to send out all regular orders within 48 business hours. Should there be any delay, we'll inform you.
Which courier will handle my order?
UK Standard and Next Day Deliveries: UK Royal Mail or Evri.
International Deliveries: Various international couriers for faster and more reliable service.
How is my order packaged?
Your jewellery will arrive in our branded box, safely secured to ensure it reaches you in perfect condition.
MY ORDER
Found an issue with your order?
Upon receiving your order, please inspect it immediately. If it's not as expected, promptly contact our Customer Care Team, providing your order number.
📧 Email: contact@amberjonesstore.com
How can I track my order?
All UK orders go via Royal Mail. Only express and next day deliveries are trackable. For tracking details, email us at contact@amberjonesstore.com
EXCHANGES & RETURNS
How do I initiate a return or exchange?
For all return and exchange queries, email us at contact@amberjonesstore.com
We strive to address your concerns promptly.
Return Policy:
Refunds & exchanges are valid within 30 days of purchase if eligible for return.
Contact our customer care for all refunds and exchanges at contact@amberjonesstore.com
Non-eligible return items: Earrings & Huggies and individual items from sets. Sets must be returned in full.
Purchases during a Gift With Purchase promotion: Return the gift if the total falls below the promotional threshold.
Processing times for refunds and exchanges: Approximately 10 working days upon receipt, though this may vary during peak periods.
Refunds process to the original payment method.
For items purchased from our other stockists or concessions, please return to them directly within 30 days of purchase.
Should you decide to return the item, please ensure it's unused, unaltered, in original packaging and with all jewellery tags attached.
Note: We won't email you upon receiving your return. Once your return is processed, we'll notify you about the issued refund.
Please note Shipping fees are not subject to refunds under any circumstances. This policy applies universally without exceptions.
Email: contact@amberjonesstore.com
GIFT EXCHANGES
For gift exchanges, please get in touch with our customer care at Email: contact@amberjonesstore.com