Warranty

1-Year Jewellery Warranty Terms & Conditions

We offer a 1-Year Warranty covering manufacturing defects in materials or craftsmanship.

What’s Covered:

• Manufacturing faults or defects
• Structural issues not caused by wear and tear

What’s Not Covered:

• Wear and tear, including tarnishing or plating degradation
• Accidental damage, misuse, or loss
• Alterations or repairs by third parties
• Damage caused after delivery
• Earrings (due to hygiene reasons)

How It Works:

If your item qualifies under our 1-Year Warranty:

• We will offer a like-for-like exchange.
• If the original item is discontinued, we will replace it with a similar style or another item of equal value.

Please note: Refunds are not offered under this warranty. Exchanges only.

How to Make a Warranty Claim:

1. Contact our customer service team with your order number, photos of the item, and a description of the issue.
2. We will assess the item and confirm whether it qualifies under the warranty.
3. Once approved, we will arrange an exchange or suitable replacement.

Additional Notes:

• Gift cards are not eligible for warranty claims.
• We reserve the right to refuse any warranty claim if the item does not meet the eligibility requirements outlined above.
• Replacement items will only be covered from the date of original order.
• Orders placed before 1 April 2025 are not automatically covered under our free 1-Year Warranty. However, you can still purchase warranty coverage for those items at additional cost of only £29.99 (T&C Applies)
• 1 Year Free Warranty is automatically included for all orders placed on or after 1 April 2025.